How Can We Help You?

Creating and setting up your InterviewSense account is quick and straightforward. Follow these steps to get started:

1. Sign up - Visit our homepage and click "Get Started Free" or "Sign Up". You can register with your email or use social sign-in options.
2. Verify your email - Check your inbox for a verification email and click the confirmation link.
3. Complete your profile - Add your professional information including industry, experience level, and target roles.
4. Personalize your settings - Adjust notification preferences and configure your account dashboard.

Once your account is set up, you'll have full access to all InterviewSense features, including mock interviews, resume analysis, and technical assessments.

Preparing for your first mock interview with InterviewSense is simple:

1. Choose an interview type - Select from behavioral, technical, or traditional interview formats based on your needs.
2. Select a job role - Specify the position you're applying for to receive tailored questions.
3. Test your microphone - Ensure your device's microphone is working properly for voice analysis.
4. Begin the interview - Start answering questions either by speaking or typing your responses.
5. Review feedback - After completing the interview, review detailed feedback on your performance.

For best results, find a quiet environment, use headphones if possible, and treat the mock interview like a real one.

Your InterviewSense dashboard provides a comprehensive overview of your interview preparation journey:

• Progress tracker - See how many interviews you've completed and your improvement over time.
• Recent activities - Quick access to your most recent mock interviews and resume reviews.
• Recommended practice - Personalized suggestions for interview topics to focus on.
• Skill analysis - Visual representation of your strengths and areas for improvement.
• History section - Access all past interviews with their feedback and recommendations.

The dashboard is fully customizable - you can rearrange widgets and focus on the metrics most important to your job search.

If you're experiencing issues with your microphone during interview sessions, try these troubleshooting steps:

1. Check browser permissions - Make sure you've granted microphone access to InterviewSense in your browser settings.
2. Verify device selection - Ensure the correct microphone is selected in your device settings and browser.
3. Test in another application - Confirm your microphone works in other applications like Zoom or Google Meet.
4. Restart your browser - Sometimes closing and reopening your browser can resolve permission issues.
5. Try a different browser - If problems persist, try using Chrome, Firefox, or Edge as alternatives.

If you continue to experience issues after trying these steps, please contact our support team for assistance.

If you're experiencing audio issues during your interview sessions, here are some common solutions:

• Echo or feedback - Use headphones to prevent your microphone from picking up sound from your speakers.
• Background noise - Find a quiet environment and consider using a headset with noise cancellation.
• Choppy audio - Check your internet connection stability and close any bandwidth-intensive applications.
• Low volume - Adjust your microphone input level in your device's sound settings.

For optimal performance, we recommend using a headset with a dedicated microphone rather than your device's built-in microphone.

InterviewSense works best with the following browsers:

• Google Chrome (Recommended) - Version 90 or later
• Mozilla Firefox - Version 88 or later
• Microsoft Edge - Version 90 or later
• Safari - Version 14 or later

For the best experience, we recommend using the latest version of Google Chrome, as it provides optimal compatibility with our voice analysis features.

Our support team is committed to providing timely assistance:

• Email support - We aim to respond to all email inquiries within 24 hours during business days.
• Contact form - Submissions through our contact form receive responses within 1-2 business days.
• Critical issues - For urgent technical problems affecting your ability to use the platform, we prioritize responses within 12 hours.

Our support hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. While we do monitor support channels outside these hours, response times may be longer during weekends and holidays.